We currently deliver Thalia Wellness products throughout Sri Lanka, with international delivery available to selected destinations.

1. Sri Lanka Delivery

We offer islandwide delivery within Sri Lanka. Orders will normally be prepared for dispatch once the order and payment have been confirmed. The applicable delivery charge will be displayed at checkout.

2. Delivery Time

Estimated delivery times will depend on the destination and courier service. Please note that weekends, public holidays, high-volume periods and circumstances outside our control may affect delivery times. Delivery estimates are therefore guidelines rather than guaranteed delivery dates.

3. International Shipping

International shipping will be available to selected countries. Available destinations, delivery charges and estimated delivery times may vary depending on the destination, parcel weight and courier service. International shipping charges should be calculated/displayed at checkout wherever possible.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country. Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient/customer. Customs processing may also affect delivery times.

5. Please Check Your Delivery Details

Customers are responsible for providing accurate and complete recipient name, delivery address, telephone number and email address where requested. Please check these details carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to assist if the order has not yet been dispatched. However, once an order has been handed over to the courier, we may not be able to change the delivery address.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will try to accommodate the request if the order has not yet been processed or dispatched, but changes or cancellations cannot be guaranteed once fulfilment has begun.

7. Failed Delivery

If delivery cannot be completed because of an incorrect/incomplete address, an unavailable recipient, inability to contact the recipient, refusal of delivery or failure to collect the shipment where applicable, additional delivery charges may apply if the parcel has to be sent again

8. Tracking

Where tracking is available, tracking details may be sent after the order has been dispatched.

9. Damaged Deliveries

If your package arrives damaged, leaking or with an incorrect/missing product, please contact us promptly with your order number and photographs of the package/product. Please refer to our Returns & Refunds Policy for further details.

10. Contact Us

Email: info@thalia-wellness.com
Phone / WhatsApp: +94 77 155 9131